FAQ: What is Relay Response? [Article]
...ts to the customer. However, unlike Receipt Link, this method is a bit more involved and allows the merchant greater control
- FAQ: Which shopping carts are compatible with your Hosted Checkout solution? [Article]
...ith any shopping cart that uses the Authorize.NET SIM protocol. The longer answer: we've tested a number of shopping carts and have found thos
- FAQ: I put through a duplicate transaction and I noticed that both have the same... [Article]
...n it happen from time
to time. The credit card companies are the ones returning the
authorization number not E-xact or the processor. It is likely due t
- FAQ: Why do I need a merchant account? [Article]
A merchant account provides a business with the ability to process credit card transactions online. It works in conjunction with your storefront.
- HOWTO: Using Quick-Key [Article]
Quick-Key allows for rapid entry of transactions into a batch list that can be edited or adjusted prior to one-touch processing. Note that for ease of use, the name field is auto-populated with the va...
- Web Service Error Numbers and Descriptions [Article]
The error number and description values sent in the response indicate the status of how a request was handled by the Web Service. The error number value “0” indicates that no error occurre...
- HOWTO: Implement the Address Verification Service (AVS) [Article]
The Address Verification System (AVS) is supported
for customers with US or Canadian dollar merchant accounts set up with
North American Banks.
Note: The AVS database compares data for i
- HOWTO: Test CVD/CVV/CVV2 Functionality [Article]
CVV2 Testing In order to simulate a CVV2 response in the demo/test environment, please do the following. Use these parameters: Gateway ID:
- HOWTO: Set up Refund Restrictions in RPM [Article]
E-xact provides merchant administrators with the ability to stipulate refund constraints on their individual gateways. To set this up: Log in to RPM Select the "Terminals"
- Troubleshooting: Card type not accepted on system [Article]
Confirm that the merchant has an account created for that card type. If created, then confirm that the card is associated with the proper gateway. If both the card record and the gateway reco
- Troubleshooting: Transaction does not go through (Transmission Failure or Time o... [Article]
...ompleting, or did not make it to our system, there can be various technical reasons for this. The merchant has altered their website, hosting or server environm
- AVS Response Codes [Article]
The AVS result is a one-character response that indicates the degree of match for the provided address. Currently supported AVS responses are:
North American Response Codes
- HOWTO: AVS Formatting (TSYS/Vital) [Article]
E-xact's Address Verification String # Request Property,
VerificationStr1 needs to be sent through with every transaction to
receive an AVS Response. This field cannot exceed 29 characters in
len
- FAQ: Deposits [Article]
How long of a delay is there in depositing to our account?
Your merchant and deposit banks determine deposit timelines. The
funds are captured and then transferred to your merchant b
- FAQ: Account Changes [Article]
How do I change the deposit bank account that the funds are deposited to?
The merchant must contact their merchant financial institution(s) to request these changes. E-xact cannot ma
- FAQ: Integration Troubleshooting [Article]
How do we test various failure scenarios?
There are ways to test the standard Exact Response Code failures:
Communication Failures:
12 - Message Timed Out At Host
- FAQ: Verified by Visa (VbV) [Article]
Looking for Verified by Visa? Here are a few resources you can visit online to learn more about the components
1. Contact Ar
- FAQ: Processing Failures/Problems [Article]
Why did I receive the response "Invalid Card Holder" when
entering a cardholder's name that included non-standard English
characters?
Cardholder's names are restricted to non-standa
- HOWTO: Refund a transaction within RPM [Article]
After logging into RPM, go to Transactions to search for the item to be refunded. If the transaction is approved and has charged the card
- CVV2/CVD/CVV/CID Response Codes [Article]
CVV2 Result Codes